It’s also possible to switch accounts on the Your Phone app (on your PC) instead. If it differs from the one on your PC, tap Sign Out and then sign back in with the proper credentials matching with the one you used on your PC. On the subsequent screen, tap Accounts, and you should see the Microsoft ID that you’ve signed in with listed within. To check if you’ve signed in with a different ID on your mobile after initial set up, load up the Your Phone Companion app, and then tap the Settings icon. Otherwise, your PC won’t connect to your mobile.

You need to use the same Microsoft Account on the Your Phone Companion mobile app like the one used on your Windows user account. Just run through the checklist below, and you should be connected in no time. When running into issues with connectivity, the Your Phone app on your PC displays the ‘We Can’t Connect to Your Phone’ error message. Thus, you can access it from any place and device.Note: ‘Your Phone’ refers to the app on your PC, while ‘Your Phone Companion’ refers to the one on your mobile. If you are using Microsoft apps and services on multiple devices, all your files will be stored at the same place. Now, you can download the app on your phone and start syncing the files and photos. Alternatively, you can download the apps on your phone via your phone’s app store. Enter an email address that can be easily checked on your phone or tablet. This will be used to send a link to your Android phone or iPhone. Windows 10 Phone Companion app will take you to a new window, where you’ll be asked to enter an email address.

To sync the apps and services between your device and Windows 10 PC, click on any of these and proceed in Windows 10 Phone Companion app. Here, you can see different services and apps from Microsoft. To get started with syncing, click on Android or iPhone icon to reveal the available options. There is also an option to transfer other files using your PC’s File Explorer in Windows 10 Phone Companion app. Right from this screen, you can import photos and videos to the Windows 10 Photos app. As you’ll connect your device, the Windows 10 Phone Companion app will show information like charging and storage status.

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