Now that you have a domain, if you are subscribed to a plan that supports multiple users, such as Proton Visionary (legacy users only) or a Proton for Business plan, you can create an organization and add users to it. After your domain is all set up, if we detect missing DNS records, such as the verify record, we will warn you for a week before disabling your domain and its addresses. This is crucial, as it helps us keep the right verification code in your domain’s DNS settings and quickly fix any DNS issues. The setup wizard for your custom email domain can be found in Settings -> Global settings -> Custom email domains by clicking the + button. If it still doesn’t succeed, and you have double-checked your DNS matches the code in the setup wizard, please contact our customer support for assistance.Īfter the first verification, our servers will periodically check your domain’s DNS records and update the status of your domain. This can take up to a day, depending on your TTL setting. Wait an hour and come back to the same page to see if it has succeeded. If this is the case, please provide all other information and ignore the “Host/Name” in the Verify step. Some hosting providers do not provide a field for the “Host/Name”. Note: If your DNS entry page does not allow you to add as the hostname, please try leaving this field blank when you enter the Proton Mail verification information. If it didn’t succeed, don’t worry our servers may still be reading old cached DNS records.

If it succeeds, you can now move on to the next steps. Wait a few minutes, then click Next to trigger a DNS check by our servers.

Protonmail custom domain setup